Customer Service Programs

Achieving Customer Service Excellence

Enjoyed by thousands of participants in retail, manufacturing, administrative, and service roles, this learning experience offers the skills and knowledge required to provide excellent customer service. Appropriate for all levels within in an organization, participants take away real information they can begin using immediately on the job.

Take the best of Pike Place Fish Market®, Disney®, Nordstrom®, Southwest Airlines®, FED EX®, L L BEAN®, Stew Leonards®, Krispy Kreme®, Mitchells® and other WORLD CLASS customer service organizations, add 20 years of personal experience, sprinkle in over 150 books, articles and research studies, and this is the result! Customer service is THE KEY to the future success of your organization. In our half-day workshop, participants will learn:

The TOP TEN service mistakes customer hate

The TOP TEN service details that customers rave about

The MAGIC WORDS they love as well as those they despise

The secrets of WORLD CLASS COMPANIES

SEVEN CRITICAL ELEMENTS to achieving excellence

Handling problems and complaints–how to be a FANTASTIC FIXER

TEN KEYS to effective communication

How to identify, meet and then EXCEED customer expectations

Four keys from the WORLD FAMOUS “FISH”VIDEO